TaskRabbit Global Privacy Policy

Last Updated: December 18, 2019

1. Introduction

This Global Privacy Policy (“Privacy Policy”) describes how TaskRabbit, Inc. will gather, use, and maintain your Personal Information on the TaskRabbit Platform. It will also explain your legal rights with respect to that information.

By using the TaskRabbit Platform, you confirm that you have read and understand this Privacy Policy, and our Global Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the TaskRabbit Platform. TaskRabbit will collect, use, and maintain information consistent with the Agreement.

If you are a California resident or data subject in Europe, please see the “Additional Disclosures for California Residents” and “Additional Disclosures for Data Subjects in the European Economic Area (EEA) and Switzerland” sections, respectively. If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section below.

2. General Terms

In this Privacy Policy:
  • • TaskRabbit, Inc. may be referred to as "TaskRabbit," “we,” “our,” or “us.”
  • • We call a user of the TaskRabbit Platform “User,” “Users,” “you,” “your,” or “Client” and “Tasker,” as appropriate.
  • • The community platform that we offer at our website (www.taskrabbit.com and local variants, including www.taskrabbit.co.uk, www.taskrabbit.ca, and www.taskrabbit.fr, and www.taskrabbit.de) is referred to as the “Site(s).”
  • • The mobile applications (whether on iOS or Android) are referred to as the “Apps.”
  • • TaskRabbit’s Sites, Apps and related services, information and communications are collectively referred to as the “TaskRabbit Platform.”
  • “Terms of Service” refers to our Global Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

3. Information Collection

A. Information you provide to TaskRabbit

TaskRabbit collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you (“Information”). Examples of Information that TaskRabbit collects include but are not limited to:

Contact Information. This may include your first and last name, postal address, telephone number, and email address.

Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.

Identity Information. If you are a Tasker, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, and to validate your identity.

Financial Information. To help Taskers set up a payment account and help Clients make payments to Taskers and pay fees to TaskRabbit, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the TaskRabbit Platform and to ensure that Taskers are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment card information.

Promotional Information. Certain offerings of the TaskRabbit Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of TaskRabbit Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the TaskRabbit Platform. To opt-out of receiving marketing communications from us, please see the Choice/Opt-Out section below.

Content Information. You also may choose to send TaskRabbit Personal Information in an email or chat message containing inquiries about the TaskRabbit Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Service (such as through our chat functionality), and we will never use or share such information for marketing purposes.

We require that you furnish your Contact Information and Financial Information when you register an account with us in order to provide services through the TaskRabbit Platform. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code in order to create and administer your TaskRabbit account. We also collect additional information in order to facilitate your booking request, such as information about the task you are seeking, the time, date and location of the task, and Financial Information. If you are a Tasker, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your TaskRabbit account and facilitate communications between you and your Clients through the Platform. We also collect information about your tasks, rates, and skills, as well as Identity Information and Financial Information.

Third Party Information. If you registered through a co-branded version of our TaskRabbit Platform through one of our Partners (as defined below) or IKEA, they may provide us with basic information such as your name, address, email, and purchase history related to your Task needs. We may receive additional information about you, such as demographic data, Financial Information, or fraud detection information, from Third Party Agents (as defined below) and combine it with other information that we have about you, to the extent permitted by law, in order to comply with our legal obligations and for the legitimate interest in improving the TaskRabbit Platform. TaskRabbit may work with Third Party Agents to perform identity checks, criminal background checks, and right to work checks on Taskers, if applicable and permitted by local law, in order to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the TaskRabbit Platform.

4. Information TaskRabbit Collects Automatically

We automatically collect certain information when you use the Service. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the TaskRabbit Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the TaskRabbit Platform, TaskRabbit may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the TaskRabbit Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the TaskRabbit Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the TaskRabbit Platform unavailable and are forbidden on the TaskRabbit Platform.

Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the TaskRabbit Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.

We also use various Tracking Technologies (“Tracking Technologies”) to automatically collect information when you use the TaskRabbit Platform, including the following:

Cookies. When you visit websites our Sites, your browser may automatically transmit information to these websites throughout the visit. In a similar way, when you use our mobile applications, we will access and use mobile device IDs to recognize your device. We use “cookies” and equivalent technologies to collect information through our Site and Apps. Cookies are small data files stored on your device that act as a unique tag to identify your browser.

Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Platform. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. We utilize persistent cookies that only TaskRabbit can read and use, and access mobile device IDs to:

  • • save your login information for future logins to the TaskRabbit Platform;
  • • assist in processing items during checkout;
  • • hold session information; and
  • • track user preferences.

Session cookies make it easier for you to navigate our website and expire when you close your browser. We utilize session ID cookies and similar technologies to:

  • • enable certain features of the TaskRabbit Platform;
  • • better understand how you interact with the Sites and the TaskRabbit Platform;
  • • monitor usage by our Users and web traffic routing on the TaskRabbit Platform;
  • • track the number of entries in TaskRabbit promotions, sweepstakes and contests; and
  • • identify visited areas of the TaskRabbit Platform.

Unlike persistent cookies, session cookies are deleted from your computer when you log off from the TaskRabbit Platform and then close your browser.

Exhibit A sets out the different categories of cookies that the TaskRabbit Platform uses and why we use them.

We may work with third party advertisers who may also place or read persistent cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Sites to personalize your visit.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the TaskRabbit Platform.

To change your cookie settings for cookies on the Sites, please click on the following addresses based on the browser you use: Internet Explorer, Safari, Chrome, Firefox, and Opera.

Pixels. We and our Third Party Agents may also use "pixel tags," "web beacons," "clear GIFs," or similar means in connection with the TaskRabbit Platform and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, determine the success of marketing campaigns, and compile statistics about Site usage and response rates.

5. TaskRabbit's Use of Information

We collect and use information for business and commercial purposes in accordance with the practice described in this Privacy Policy. Our business purposes for collecting and using information include:

  • • To operate and make available the TaskRabbit Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for Tasks, in order to fulfill our contracts with Users;
  • • For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Clients and Taskers can meet and conduct business, and in order to comply with our legal obligations;
  • • To conduct identification, criminal background, and right to work checks, if applicable, and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the TaskRabbit Platform given that Taskers often interact directly with Clients and may enter their homes;
  • • To analyze TaskRabbit Platform usage as necessary for our legitimate interest in improving the TaskRabbit Platform to grow our business;
  • • To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the TaskRabbit Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business;
  • • To provide you with customer support in order to fulfill our contracts with Users;
  • • For internal market research for our legitimate interest in improving the TaskRabbit Platform to grow our business;
  • • For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
  • • To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
  • • To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
  • • As otherwise set forth in the Agreement.

Interest-Based Advertising. Ads are a standard part of user experience on the Internet, and TaskRabbit believes that targeted advertising enhances this experience. TaskRabbit and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them. In addition to banner ads, TaskRabbit may advertise products, companies and events that we think might interest you through the email address you provide. We may incorporate Tracking Technologies into our own Service (including our website and emails) as well as into our ads displayed on other websites and services. Some of these Tracking Technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you (“Interest-Based Advertising”).

For more information and to understand your choices regarding third party ads, please see the “Cookies and Other Technologies and Interest-Based Advertising” in Exhibit A. Advertising and marketing is carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Analytics and Market Analysis. TaskRabbit may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the TaskRabbit Platform.

TaskRabbit uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Cell Phone Numbers. TaskRabbit may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Tasks, for marketing purposes (with your consent where required by law), and to administer the TaskRabbit Platform. If you would like more information about our policy, or how to opt out, please review the “Choice/Opt Out” section below or Section 9 of our Terms of Service . You may be liable for standard SMS and per-minute charges by your mobile carrier. TaskRabbit may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.

6. Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. Third Party Agents assist us with services such as payment processing, data analytics, marketing and advertising, website hosting, fraud prevention and detection, communication services, and technical support. We contractually prohibit our Third Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the TaskRabbit Platform, including processing your transactions, we may share your information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:

  • • Email origination;
  • • Identity checks (currently carried out by our providers IDology (U.S), Sterling (Canada) and Jumio (U.S., France, Germany and Spain)), and criminal background checks (currently carried out by our provider Sterling in U.S. and Canada), to the extent permitted by applicable law;
  • • Fraud detection (currently carried out by our providers Sift Science and Emailage). Our fraud detection providers also use information relating to you and your use of and activity on the TaskRabbit Platform to provide fraud detection services to their other clients;
  • • Receipt, invoice, or support services;
  • • Customer relationship management services;
  • • Financial transaction fulfillment (in which we are currently supported by Stripe, who processes your information in accordance with its own privacy policy) and related chargeback and collection services; and
  • • To otherwise help us provide the TaskRabbit Platform.

Partners. Some TaskRabbit content is "sponsored by" or "presented by" other companies. If you connect to the TaskRabbit Platform through a co-branded version of our TaskRabbit Platform or otherwise participate in one of our partner programs, we may share information about your use of the TaskRabbit Platform with that Partner in order to offer the integrated platform and to evaluate the partner program. We may also share your information with our Partners in order to receive additional information about you, or in order to create offers that may be of interest to you. Please check such Partner’s privacy policy before revealing information about yourself. If you don't want these Partners to have your Personal Information, you can choose to not participate.

Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contects, submission opportunities, and programs. You always have the ability, in your Account, to ask TaskRabbit not to contact you with this type of information. Please see the Your Rights and Choices section for more information.

Other Users. TaskRabbit facilitates contact between Clients and Taskers and reserves the right to share a Tasker’s contact information (e.g. name, phone number, email, or postal address) with a Client and vice versa, or with their legal or other representative, in order to facilitate: (1) the resolution of a dispute related to or arising from an interaction between two or more Users of the TaskRabbit Platform; or (2) the performance of a Task. This exchange of information is a mandatory part of the TaskRabbit Platform.

Legal Obligations. TaskRabbit and our Third Party Agents may disclose information or User Generated Content, including location data or communication data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. TaskRabbit reserves the right to disclose Personal Information from both private and public areas of the Site(s) and the TaskRabbit Platform in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or TaskRabbit or its partners, parents or affiliates.

It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Merger or Acquisition. TaskRabbit reserves the right to share information in connect with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

Public Areas. Your profile on the TaskRabbit Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Task via the TaskRabbit Platform, the contents of such listing will be viewable to Taskers you select on the TaskRabbit Platform.

7. Your Rights and Choices

You may opt-out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the TaskRabbit Platform, or cancel your account by logging on to the Site(s) and clicking on the “Account” tab, or by contacting us.

Account Settings. During registration you choose whether to receive marketing correspondence from TaskRabbit and its affiliates and Partners. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.

Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device.

Corrections to Profile. You have the right to access, update, and correct inaccuracies in your TaskRabbit Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information. Our databases automatically update any information you edit in your Profile under the “Account” tab.

So that we may protect the integrity of the TaskRabbit Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages. You may contact us at privacy@taskrabbit.com if there is a need to make a correction to such data. Please see the Children’s Privacy section for more details.

Promotional Communications. You can opt out of receiving promotional communications from TaskRabbit sent via email by clicking on the unsubscribe link in any message. You can opt out of receiving promotional communications from TaskRabbit sent via text message at any time by following the instructions provided in those messages to text the word "STOP". Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, TaskRabbit may continue to send you non-promotional communications, such as those about your account, Tasks, transactions, servicing, or TaskRabbit’s ongoing business relationship with you. If you receive unsolicited email from a TaskRabbit domain, please let us know, here.

Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operations should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit https://www.allaboutdnt.com.

App and Location Technologies. You can stop all collection of information via an app by uninstalling the app. You can also reset your device Ad Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. If you do not want us to use your location anymore for the purposes set forth above, you should turn off the location services for the mobile application located in your device’s account settings, your mobile phone settings, and/or within the mobile application.

If you are a California Resident, please see the Additional Disclosures for California Residents section below.

8. TaskRabbit's Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations (see Exhibit B for exemplar document retention periods). We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

9. TaskRabbit’s Security of Collected Information

Your TaskRabbit account is password-protected so that only you and authorized TaskRabbit staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your TaskRabbit account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

TaskRabbit implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. TaskRabbit has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every TaskRabbit employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

10. Notification of Changes

TaskRabbit's Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as TaskRabbit updates and expands the TaskRabbit Platform. TaskRabbit will endeavor to notify you of any material changes by email. TaskRabbit also encourages you to review this Privacy Policy periodically.

11. Children’s Privacy

This service is intended for a general audience, and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.

We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us here. We will remove the data.

We do not knowingly collect or “sell” the Personal Information of minors under 18 years old who are California residents.

12. Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third Party Agents treat your Personal Information, the practices of the Site, your dealings with the TaskRabbit Platform, or if you have technical problems, you may contact us here.

TaskRabbit's staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the TaskRabbit database, and requests to delete or rectify such Personal Information.

13. Jurisdiction-specific Provisions

A. Residents of the United States of America

Information of U.S. Users. Our collection, use, and retention of the Information of U.S. Users is in accordance with applicable U.S. laws, as is our determination of what is deemed to be “personal data and/or information”. Such collection, use, and retention laws are different from those afforded to EU Users under the General Data Protection Regulation of 2018 (“GDPR”).

TaskRabbit expressly disclaims any liability that may arise should any other individuals obtain the information you submit to the TaskRabbit Platform.

Interest-Based Advertising in the United States. For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

TaskRabbit’s Security of Collected Information. While TaskRabbit will use commercially reasonable efforts to ensure the security of all Financial Information and Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information and/or Financial Information stored therein, and you agree to hold TaskRabbit harmless for any damages that may result therefrom. If you have any further questions on this issue, please refer to the Terms of Service.

B. Additional Disclosures for California Residents

These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires business collecting or disclosing Personal Information to provide notice of rights California residents have and can exercise.

California Notice of Collection. We have collected information corresponding to the following categories of information enumerated in the CCPA.

  • • Identifiers, including name, address, email address, account name, Social Security Number, IP address - and an ID number assigned to your account.
  • • Customer records, phone number, billing address, credit or debit card information, employment or education information.
  • • Demographic information, such as your age or gender. This category includes pieces of Personal Information that also qualify as protected classification characteristics under other pre-existing California or federal laws.
  • • Analytics and Advertising, including purchases and engagement with the Services.
  • • Internet activity, including history of visiting and interacting with our Service, browser type, browser language and other information collected automatically.
  • • Geolocation data, including location enabled services such as WiFi and GPS.
  • • Inferences, including information about your interests and preferences.

For more information on what we collect, including the sources we receive information from, review the Information Collection section. We collect and use these categories of Personal Information for the business purposes described in the TaskRabbit’s Use of Information section, including to provide and manage our Services.

TaskRabbit does not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” under the CCPA is interpreted to include advertising technology activities such as those disclosed in the TaskRabbit’s Use of Information section as a “sale,” we will comply with applicable law as to such activity.

TaskRabbit discloses the following categories of information for commercial purposes:

  • • Commercial Information;
  • • Demographic Data;
  • • Location Data;
  • • Identifiers;
  • • Inferences; and
  • • Internet activity.

We use and partner with different types of entities to assist with our daily operations and manage our Service. Please review the Information Sharing section for more detail about the parties we share information with.

Right to Know and Delete. If you are a California resident, you have the right to know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

  • • The categories of Personal Information we have collected about you;
  • • The categories of sources from which the Personal Information was collected;
  • • The categories of Personal Information about you we disclosed for a business purpose or sold;
  • • The categories of third parties to whom the Personal Information was disclosed for a business person or sold;
  • • The business or commercial purpose for collecting or selling the Personal Information; and
  • • The specific pieces of Personal Information we have collected about you.

In addition, you have the right to delete the Personal Information we have collected from you. However, this is not an absolute right and TaskRabbit may have legal grounds for keeping such data.

To exercise any of these rights, please submit a request at privacy@taskrabbit.com or here. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

Authorized Agent. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

Right to Non-Discrimination. You have the right to non-discriminatory treatment by us, should you exercise any of your rights.

Shine the Light. Customers who are residents of California may request info: a list of the categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please contact us at policies@taskrabbit.com" or 237 Kearny Street #9003 San Francisco, CA 94108. Requests must include “California Shine the Light Request” in the first line of the description and include your name, street address, city, state, and ZIP code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year. Please note that TaskRabbit is not required to respond to requests made by means other than through the provided email address or mail address.

C. Additional Disclosures for Data Subjects in the European Economic Area (EEA) and Switzerland.

Transfer Of Data. We and our affiliates and Third Party Agents primarily store data about you, including Personal Information, on servers located and operated within the United States. If you reside or are located outside of the U.S., we may send and store your Personal Information (also commonly referred to as personal data) to the U.S. in order to provide and operate the TaskRabbit Platform. TaskRabbit undertakes to ensure an adequate level of protection of the personal data transferred outside the European Economic Area, either by us, our affiliates, and/or Third Party Agents, in accordance with applicable legislation, in particular via the signature of the standard contractual clauses approved by the European Commission or the Privacy Shield certification.

Your Rights. You have the following rights under certain circumstances:

  • • A right of access: you have the right to obtain confirmation as to whether personal data concerning you are processed or not and, if processed, to obtain access to such data and a copy thereof;
  • • A right to rectification: you have the right to obtain the rectification of any inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement;
  • • A right to erasure: in some cases, you have the right to obtain the erasure of personal data concerning you. However, this is not an absolute right and TaskRabbit may have legal or legitimate grounds for keeping such data;
  • • A right to restriction of processing: in some cases, you have the right to obtain restriction of processing of your personal data;
  • • A right to data portability: you have the right to receive the personal data concerning you which you have provided to TaskRabbit, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from TaskRabbit. This right only applies when the processing of your personal data is based on your consent or on a contract and such processing is carried out by automated means.
  • • A right to object to processing: you have the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you when such processing is based on the legitimate interest of TaskRabbit. TaskRabbit may, however, invoke compelling legitimate grounds for continued processing. When your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of such data. You can change your marketing preferences at any time as described in the Your Rights and Choices section above.
  • • A right to lodge a complaint with the supervisory authority: if your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority. The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data. The CNIL is the supervisory authority in France. The Spanish Data Protection Agency is the supervisory authority in Spain. This list identifies the supervisory authorities for the 16 states in Germany.

You can exercise your rights by contacting us here.

EU-US Privacy Shield

TaskRabbit's commitment to comply with the Privacy Shield Principles

TaskRabbit is committed to compliance with the EU-US Privacy Shield (as set forth by the U.S. Department of Commerce) regarding the collection, use, and retention of Personal Information from European Union member countries. TaskRabbit has self-certified that it adheres to each of the Privacy Shield Principles:

  • • Notice
  • • Choice
  • • Accountability for Onward Transfer
  • • Security
  • • Data Integrity and Purpose Limitation
  • • Access
  • • Recourse, Enforcement, and Liability

If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit here.

Accountability for onward transfers. The Privacy Shield Principles describe TaskRabbit’s responsibility for Personal Information that it receives from EU residents under the Privacy Shield and subsequently transfers to a third party processor. In particular, if Third Party Agents that process Personal Information on TaskRabbit’s behalf do so in a manner inconsistent with the Privacy Shield Principles, TaskRabbit will remain responsible and liable unless it can prove that it is not responsible for the event giving rise to the damage.

Right of access. You have a legal right to request a copy of the Personal Information that we have about you. You also have a right to correct, amend or delete such Personal Information where it is inaccurate or has been processed in violation of the Privacy Shield Principles.

Resolution of disputes and complaint mechanism. In compliance with the Privacy Shield Principles, TaskRabbit commits to resolve complaints about your privacy and our collection or use of your Personal Information. If European Union citizens have any queries related to the processing of your Personal Information under the Privacy Shield framework, we encourage you to contact us directly in the first instance at: privacy@taskrabbit.com or TaskRabbit Privacy, Witan Gate House, 500-600 Witan Gate West, Milton Keynes, MK9 1SH.

For any complaints that cannot be resolved with TaskRabbit directly, we have agreed to cooperate with JAMS. If you are unsatisfied with the resolution of your complaint, you may contact JAMS for further information and assistance. These recourse mechanisms are available at no cost to you.

Binding arbitration. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints regarding TaskRabbit’s Privacy Shield certification not resolved by any other means.

Enforcement. TaskRabbit is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Disclosure of EU personal data to public authorities and law enforcement agencies. TaskRabbit may be required to share your Personal Information in response to lawful requests by public authorities.

Interest-Based Advertising in the EEA or Switzerland

For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit http://youronlinechoices.eu/.

Residents of France

You have the right to give TaskRabbit instructions concerning the use of your Personal Information after your death. You can exercise this right by contacting us here.

TaskRabbit does not knowingly collect Personal Information from children under 15 years of age in France. The TaskRabbit Platform is not directed to children under the age of 15 and children under 15 are not permitted to use the TaskRabbit Platform. If we become aware that we have unknowingly collected Personal Information from a child under the age of 15, we will delete or disable such information. If you are a parent or guardian of a child under the age of 15 and you believe that your child has provided us with Personal Information, please let us know by contacting us here.

Residents of Spain

TaskRabbit does not knowingly collect Personal Information from children under 14 years of age in Spain. The TaskRabbit Platform is not directed to children under the age of 14 and children under 14 are not permitted to use the TaskRabbit Platform. If we become aware that we have unknowingly collected Personal Information from a child under the age of 14, we will delete or disable such information. If you are a parent or guardian of a child under the age of 14 and you believe that your child has provided us with Personal Information, please let us know by contacting us here.

D. Residents of Canada.

Transfer Of Data. We and our affiliates and Third Party Agents primarily store data about you, including Personal Information, on servers located and operated within the United States. If you reside or are located outside of the U.S., we may send and store your Personal Information (also commonly referred to as personal data) to the U.S. in order to provide and operate the TaskRabbit Platform. By accepting the terms of this Privacy Policy, you acknowledge the transfer to and processing of your Personal Information on servers located in the U.S. and other countries.

Custom Audience. We may use services provided by third-party platforms (such as social networking or other websites) to serve targeted advertisements on such platforms to you, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please launch the opt-out tool at https://youradchoices.ca/choices.

Interest-Based Advertising in Canada. For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit https://youradchoices.ca/choices.

To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the DAAC’s AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices/.

Exhibit A

Type of Cookie Purpose Who Serves (for example)
Authentication Cookies These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can customize your experience and connect your account information and settings. • TaskRabbit
Localization These cookies help provide a localized experience by showing you your local metro area. • TaskRabbit
Site features and services These provide functionality that helps us deliver products and the TaskRabbit Platform. For example, cookies help you log in by pre-filling fields or help ensure older versions of web browsers can still view our Site(s). We may also use cookies and similar technologies to help us provide you with social plugins and other customized content and experiences, including customized fonts.
  • • TaskRabbit
  • • Facebook
  • • Linkedin
  • • Amazon- Hosting
  • • Zopim
  • • Polyfill
  • • MyFonts Counter
Analytics and research These are used to understand, improve, and research products and services, including when you access the TaskRabbit Platform and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features, to report on any errors in how the Site is functioning, to report to our vendors when content licensed from them is assessed, and to segment audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.
  • • Google Analytics
  • • HeapAnalytics
  • • MixPanel
  • • BugSnag
  • • Google Tag Manager
Interest-Based Advertising

Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency, and to understand your interests from your online activity on the Site, mobile applications and other websites and apps. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites and in doing that your information (which will not contain your name, email address or other "real-world" identifiers) will be shared with other platforms in the digital advertising ecosystem all involved in assisting the delivery, purchase, reporting and analysis of digital advertising. Similarly, our advertisers may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed, or provide us with information about how you interact with them.

Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes, including analytics, and you may still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. To successfully opt-out, you must have cookies enabled in your web browser. Please see your browser’s instructions for information on cookies and how to enable them. Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each device that you use. Once you opt out, if you delete your browser’s saved cookies, you may need to opt-out again.

For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative opt-out page, or the Digital Advertising Alliance’s opt-out pages in the United States, https://youradchoices.ca/choices/ in Canada, or http://youronlinechoices.eu in the EU.

  • • TaskRabbit
  • • Google
  • • Doubleclick
  • • Sailthru
  • • Horizon
  • • Bing Ads
Social Media and Digital Advertising cookies and widgets
  • DoubleClick: Google's Doubleclick re-targeting cookie lets us serve personalized ads to you when you're browsing other websites and social media platforms. You can control ad personalization on Google and partner websites In Google’s Privacy and Terms page.
  • Facebook Connect: We may allow you to sign up and log in using your Facebook account. If you sign up using Facebook Connect, Facebook will ask your permission to share certain information from your Facebook account with us. This may include your first name, last name, email address, profile picture, and general location in order to create an account. This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.
  • Facebook Impressions: We use Facebook Impressions to track the number of people that interact with our content on Facebook. This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.
  • Google Sign-in: We may allow you to sign up and log in using your Google account. If you sign up using Google, Google will ask your permission to share certain information from your Google account with us. This may include your first name, last name, email address, profile picture, and general location in order to create an account. This information is collected by Google and is provided to us under the terms of Google’s privacy policy.
  • LinkedIn Widgets: This tool enables visitors to engage with us via LinkedIn and show visitors relevant ads and personalized content on LinkedIn. To learn more about LinkedIn’s practices and to opt out, please visit LinkedIn’s Privacy Policy and Settings.
  • • Sailthru: Email newsletters you elect to receive from us are transmitted through Sailthru. Sailthru uses pixel tag technology to determine whether an email has been opened. In addition, when you click on any link in an email newsletter or marketing message you have elected to receive, Sailthru recognizes that fact. This information is used in the aggregate to measure the rate at which emails are opened and various links are clicked, to measure user interests and traffic patterns, and to improve the content of the email newsletters and the services and features offered through the email newsletter and marketing messages. Because some of this information is linked to individual email addresses, it is personally identifiable. You can view Sailthru’s privacy policy here.
  • Bing Ads: We use Bing Ads to promote our company online and use the cookies provided by Bing to record completion of a transaction on our website. You can find out more about Bing cookies by visiting Bing’s Privacy Policy.
Other cookies
  • Google Analytics: We use Google Analytics, a web analytics service. Google Analytics uses cookies to help TaskRabbit analyze how visitors use the Site(s). The information generated by cookies about your use of the Site(s) and the TaskRabbit Platform (including your IP address) will be transmitted to and stored by a Google server in the United States. Google uses this information for the purpose of evaluating your use of the Site(s), compiling reports on Site activity for Site operators, and providing Site operators with other services relating to Site activity and Internet usage. You can prevent the storage of data relating to your use of the Site(s) and created via the cookie (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available here. You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security at the following links: How Google Uses Information From Sites Or Apps That Use Our Services and Analytics Help.